Your Booking
Booking
Little Wings Playhouse is currently open on Thursdays, with plans to expand our opening days as we grow. To help us manage capacity and ensure a relaxed experience for everyone, all play sessions must be booked online in advanced- we are unable to accept walk-ins at this time.
Facilities
Toilet and nappy-changing facilities are available on-site and located within the studios. The building also offers disabled access, including accessible parking and toilet facilities.
Timings
Each play session lasts for one hour. Upon arrival, we’ll confirm your booking, and kindly ask that you remove your shoes at the entrance to help us keep the playhouse clean, safe, and enjoyable for all our visitors.
At the end of your session, a tidy-up song will play to signal to the children that it’s time to finish playing. Please note, this is just for the children—there’s no need for you to tidy up. However, we do ask that you collect your belongings and leave promptly so we can prepare the space for our next guests.
Toilet and nappy-changing facilities are available on site, conveniently located within the studios.
Parking
When you arrive, you will enter the main car park. During busy times, spaces directly outside the studios may be full. If no marked bays are available, please use the overflow parking area at Diamond Business Park or park behind the studios near the WAW Wrestling Academy (see the video below for directions).
Secure Access System
The main entrance door locks automatically when closed. It can be opened from inside by pressing the exit button, or from the outside using a fob key only.
We kindly ask that you arrive no more than 5 minutes before your class. If a member of Little Wings staff is not at reception when you arrive, please press the doorbell marked Avian Dance Studios and we will be happy to welcome you in. To avoid disturbing ongoing classes, please do not arrive earlier than this and refrain from ringing the bell marked Jolly Gym.
For the safety of all visitors, please do not allow entry to anyone you do not recognise. If you are unsure or need assistance, please speak to a member of the Little Wings Playhouse team.
Overflow Parking
Loyalty Cards
We love seeing familiar faces! On your first session with us, you'll receive a loyalty card with your first stamp. Each time you return, your card will be stamped again. As a thank you for your loyalty, you'll receive a free tea or coffee on your fourth visit, and a free play session on your eight visit. It's our way of saying thanks for choosing to play with us - we can't wait to welcome you back again and again!
Terms and Conditions
Our play space is designed to ensure that everyone has a safe, welcoming and enjoyable experience. By entering Little Wings Playhouse, you agree to abide by the following rules of play:
Booking and Payment
Payment is required at the time of booking. Failure to make payment promptly may result in refusal of entry. If you encounter any issues with payment, please don’t hesitate to contact us. Brookings are non-refundable except in the case of session cancellations by Little Wings Playhouse.
Cancellations and Refunds
If you are unable to attend a session, please notify us as soon as possible. We are unable to offer refunds for missed sessions, but where possible and with sufficient notice, we may offer a transfer to an alternative sessions (subject to availability). In the event that Little Wings Playhouse cancels a session, you will be offered a full refund or the option to transfer your booking.
Keep a Watchful Eye
All children must be accompanied by a parent or adult guardian. Parents and guardians must remain on the premises at all times, keep children within sight and take full responsibilities for their supervision and behaviours. Little Wings Playhouse staff cannot take responsibility for children.
Keep Your Items Safe
We cannot accept liability for the loss or damage or theft or any personal items, including phones and other valuables.
Be Mindful of Others
Please be considerate in how you and your children interact with others in the space. Disrespectful, disruptive, or abusive behaviour may result in being asked to leave the premises.
Keeping Safe
All our equipment and toys are designed to be fun and safe. However, we cannot be held responsible for accidents that may occur through the normal use of play equipment.
Should any deliberate damage occur, the responsible adult will be required to cover the cost of repairs. We reserve the right to refuse entry and decline future bookings in the event of a despite.
Nappy Changing
Nappy changing and potty use should take place in the designated baby changing facilities. Please dispose nappies in the appropriate bin provided.
Buggies
Please leave prams, buggies and car seats in the designated reception area. We do not accept liability for any loss or damage to property left in this area.
Policies
Our full policies are available upon request.
Health and Safety
The safety and wellbeing is a top priority at Little Wings Playhouse. All of our staff have basic paediatric first aid training and are prepared to assist in the event of an accident or incident.
If an accident does occur during your visit, please notify a member of staff immediately. This allows us to record the details in our accident logbook and take any necessary steps to help minimise to risk of it happening again.
Hungry and Thirsty
To help us maintain a clean and safe play space, please keep food and drinks away from all play areas and equipment. If you are enjoying a hot drink, please store it safely at a high level and take extra care around children.
Dietary Requirements and Allergens
Parents and guardians are responsible for monitoring their children's dietary needs and ensuring they avoid any known allergens. To help us maintain a safe environment, please inform staff of any dietary requirements or allergies when signing up for classes, so we can ensure these are not included in our play setups. Please note that any food consumed by children within the playhouse must be strictly nut-free.
Feeling Ill
Children who are unwell, or who have recently been unwell, should not visit for at least 48 hours after symptoms have cleared. If a child becomes unwell while at the playhouse. we ask that you leave the playhouse promptly.
Capturing the Moment
You are very welcome to take photographs of your own children for personal use - and we'd love it if you tag us on social media to help spread the word about Little Wings Playhouse! However, please be mindful of others and seek permission from parents or guardians if other children appear in your photo.
We may take photographs/videos during sessions for marketing purposes (website, social media). You will be asked for your consent at the time of booking. No images will be used without your consent.
Data Protection and Privacy
Personal data provided via the Bookwhen booking platform will be used to manage your booking and communicate with you about sessions. We will not share information with third parties except where required by law. Please refer to our full Privacy Policy for more details on how we handle your data.
Safeguarding
Little Wings Playhouse is omitted to safeguarding and promoting the welfare of children. We have a safeguarding policy in place, and any concerns will be dealt with in accordance with our policy and relevant legislation.